Automate - A2 Care and agents
Conversational AI agents
Chat and voice agents that answer questions, book appointments, and take enquiries on your site and phones, with a human handoff whenever a conversation needs one.
Request an introductionOverview
Visitors ask questions at hours your team is not working, and most of those questions are ones the business answers every day. A conversational agent answers them in your voice, books the appointment or takes the enquiry, and passes anything sensitive to a human.
The agents are built inside the same automation flows as the rest of the Automate work: connected to your booking system and your CRM, tested against your real questions, and launched with clear limits on what they may say and do.
What is included (7)
- A question and answer map built from your real enquiries
- A chat agent for your website, in your brand voice
- Booking and enquiry capture wired into your CRM
- A voice agent option for phone enquiries
- Human handoff rules for sensitive or stuck conversations
- Testing against your real questions before launch
- A review session after the first month, with tuning
How it runs
Start with the questions
We collect the questions your customers actually ask, from your inbox, your site, and your team.
Scope in writing
What the agent may answer, what it may book, and what it must hand to a human are agreed in writing.
Build in stages
The agent is built inside your automation flows and connected to your booking and CRM systems.
Test with real questions
The agent is tested against your real enquiries, with you reviewing the answers, before it meets a customer.
Launch with a human gate
The agent goes live with human handoff in place, and a review after the first month tunes it.
Where it starts
Starts inside a Custom Automation engagement: the audit maps where enquiries arrive, and the first agent is scoped from there. A standalone agent build starts from the same conversation.
Questions
How does an engagement start?
With an introduction and a conversation. Tell us the problem first; we will tell you plainly whether this is the right service for it, and what it would take. For this service, it starts inside a Custom Automation engagement, where the audit maps where enquiries arrive.
How is the work priced?
Scope and price are agreed in writing, in an engagement letter, before work starts. Prices are set per engagement, because the work is custom. There is no checkout page, and there are no surprise invoices.
What can the agent handle?
It answers questions in your brand voice, books appointments, and takes enquiries on your website. A voice agent for phone enquiries is an option.
What happens when a conversation needs a human?
Human handoff rules are agreed in writing before launch, for sensitive or stuck conversations. Anything sensitive is passed to a human.
Related services
Custom automation
Business automation built with AI and workflow tooling: AI agents, n8n, OpenClaw, and Muse. The repetitive work in your business, connected and run reliably, with a human gate where it matters.
Warm-lead capture
The offers, pages, and follow-up flows that turn existing attention into enquiries your team can act on.
Website plus lead engine
A fast, lightweight website built to be found: search, answer, and generative engine friendly, with warm-lead capture wired in from day one, so interest becomes conversations.